Technical Support Representative

OutGrowBase

＄5-10[Hourly]
RemoteNo Exp RequiredEdu not requiredPart-time
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Remote Details

Open Country：Philippines | South Africa

Language Requirements：English

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

Description

1. Technical Troubleshooting

  • Assist customers in diagnosing and resolving software/hardware issues.
  • Provide step-by-step guidance on installations, configurations, and system updates.

2. Customer Assistance & Case Handling

  • Respond to customer queries via phone, email, or chat.
  • Log and track issues using ticketing systems (JIRA, Zendesk, ServiceNow).

3. Documentation & Reporting

  • Maintain records of technical issues and resolutions.
  • Escalate unresolved problems to higher-level support teams.

Requirements

  • Bachelor’s degree in IT, Computer Science, or a related field (preferred).
  • Experience in tech support, IT helpdesk, or a similar role is a plus.
  • Knowledge of operating systems (Windows, macOS, Linux) and software troubleshooting.
Written CommunicationEnglish Language
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Melissa B

HR ManagerOutGrowBase

Active today

Posted on 21 March 2025

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