helps customers with their inquiries and concerns. They may work in a call center and may be responsible for processing orders, returns, and complaints. 

Responsibilities 

• Respond to customer inquiries via phone, email, and live chat
• Provide information about products, services, and company policies
• Resolve customer concerns
• Escalate issues to the appropriate departments
• Process orders, cancellations, and returns
• Document customer interactions and maintain detailed records
• Guide customers through using product features
• Provide support with product use, technical issues, and troubleshooting

Skills Excellent communication skills, Problem-solving skills, and Time management skills. 

Additional responsibilities 

• Managing billing and payment issues
• Managing shipping
• Managing refunds
• Managing warranties
• Logging customer data after each customer interaction
• Ensuring call quality and quantitative standards are observed
• Meeting customer care needs and resolving them in a timely fashion

Goal

The goal of a CSR is to ensure customers feel valued and heard. 

Strong telemarketing, verbal, & English communication skills

Ability to multitask & handle complex situations calmly

At least 2 years of customer service experience