• A healthcare account call center job typically involves handling customer inquiries and providing support related to healthcare services, insurance, and billing, requiring strong communication and problem-solving skills. 
• Here's a more detailed breakdown of what you might expect in a healthcare account call center job description:

Responsibilities:

• Answering Inbound Calls: Responding to customer inquiries about healthcare services, insurance plans, eligibility, and benefits.
• Providing Information: Offering accurate and helpful information about healthcare products, services, and policies.
• Resolving Issues: Assisting customers with billing inquiries, claims processing, and other healthcare-related problems.
• Scheduling Appointments: Helping patients schedule appointments with doctors and other healthcare providers.
• Verifying Insurance Information: Confirming patient insurance details and coverage.
• Data Entry and Documentation: Maintaining accurate records of customer interactions and relevant information.
• Following Protocols: Adhering to established scripts, guidelines, and procedures.
• Handling Outbound Calls: Making outbound calls for appointment reminders, follow-ups, or other necessary actions. 

Qualifications:

• College Graduate (any course)
• With or without Call Center Experience
• Above average communications skills
• Updated Resume ( Required )
• Virtual process via MS Team