Customer Service Associate | Wireless & Mobile Communications | Taguig

Sutherland Philippines

急招
£260-390[月薪]
现场办公 - 達義1-3 年經驗高中全職
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職位描述

福利待遇

  • 員工表彰與獎勵

    績效獎金, 年度考核, 員工表彰計畫, 獎勵機制

  • 法定福利

    13薪

  • 健康保險

    現場醫療服務, 人壽保險, 健康維護組織

  • 額外福利

    健身房會員資格, 睡眠區

  • 職業發展

    員工援助計畫, 職業發展

  • 休假和請假

    產假和陪產假, 病假, 休假

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簡介

  • Responsible for handling calls and providing customer support
  • Identify and relate with various customer needs and scenarios
  • Conduct issue identification and problem-solving meeting customer needs and satisfaction
  • Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner
  • Remain updated in client and internal processes, technology applications, utilities, and products
  • Utilize various internal and client based tools and applications for customer management and servicing
  • Conduct data entry, documentation, and case management
  • Work and partner with others within a team-based environment
  • Achieve and maintain required metrics and goals
  • Adhere to company policies and procedures as described on the HR Handbook

職位要求

  • Finished at least 2 years in college (or High School Graduate + relevant work experience)
  • Excellent English written and verbal communication skills
  • Working knowledge on computers, the Internet and the wireless network industry
  • Good customer service, multi-tasking and problem-solving skills
  • Ability to work on shifting (graveyard) schedules and weekends
  • Willingness to grow more within the company by performing other duties/projects that may be assigned
英語語言客戶服務問題解決
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Irene Nuguid

LeadSutherland Philippines

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工作地址

12F, Sutherland Manila Taguig. 12F PhilPlans Corporate Center 1012 North, Triangle Dr, Taguig, 1634 Metro Manila, Philippines

發布於 22 March 2025

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Sutherland Philippines

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BPO 和呼叫中心

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