Client Support Officer - Cebu

Quipper Philippines Inc.

Negotiable[面議]
现场办公 - 馬卡蒂1-3 年經驗本科全職
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職位描述

簡介

Work Schedule: Monday to Friday, 8AM to 5PM

Work Setup: 100% Field Work

About the role:

The Client Support Officer will be responsible for driving retention and customer success by providing excellent onboarding and after-sales support to our partner schools.
This role is under our Business Development Department and will be reporting to the Area Manager of the assigned team.

Responsibilities:
1. User Experience and Client Management:

- Assist new clients with onboarding, guiding them through setup procedures and ensuring a smooth transition to using products or services.

- Conduct comprehensive training sessions for end-users to effectively navigate and utilize Quipper’s eLearning platform while highlighting product functionalities and features.

- Perform classroom observations to identify opportunities for partner schools and teachers to optimize platform utilization.

- Ensure client interactions and support activities comply with relevant regulations, industry standards, and company policies.

2. Product Support:

- Assist our partner schools with platform setup and resolving any technical issues they might experience.

- Provide technical assistance to our partner schools by troubleshooting, analyzing, and reporting product errors, failures, or malfunctions.

- Address clients’ needs promptly through efficient problem-solving and resolution of complaints.

- ​​Analyze customer feedback and provide insights to management for continuous improvement.

- Stay up-to-date with new product and feature launches

- Collaborate with other departments, such as Business Development, Global Product Development, and Business Operations & Strategy, to ensure a cohesive approach to client support and service delivery.

3. Others:

- Assist Business Development Account Officers by delivering product presentations during sales presentations.

Job Type: Full-time

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Flextime
  • Health insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee
  • Staff meals provided
  • Transportation service provided

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental Pay:

  • 13th month salary
  • Bonus pay
  • Overtime pay

Education:

  • Bachelor's (Required)

Experience:

  • Customer support: 1 year (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

職位要求

Please refer to job description.

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Boss

HR ManagerQuipper Philippines Inc.

工作地址

Makati, Metro Manila, Philippines

發布於 17 April 2025

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