About the Role

As our E-commerce Analyst & Webmaster, you will play a crucial role in ensuring the smooth operation and optimal performance of our client website. You will be responsible for the day-to-day monitoring of website functionality, analyzing key performance indicators (KPIs), and providing actionable insights to improve user experience, drive traffic, and increase online sales. This role requires a blend of analytical skills, a technical understanding of web platforms, and a proactive approach to identifying and implementing improvements.

What you’ll do

Website Monitoring & Performance:

• Continuously monitor website performance, including site speed, uptime, and functionality.
• Identify and troubleshoot technical issues, escalating them to the development team when necessary.
• Regularly review website analytics (e.g., Google Analytics) to track key metrics such as traffic, bounce rate, conversion rates, and sales data.

E-commerce Analysis & Reporting:

• Analyze website data to identify trends, patterns, and areas for improvement in the customer journey and sales funnel.
• Develop and generate regular performance reports for key stakeholders, highlighting insights and recommendations.
• Monitor and analyze the performance of marketing campaigns and their impact on website traffic and conversions.
• Conduct A/B testing and other experiments to optimize website elements and improve conversion rates.

Strategy Development & Feedback:

• Develop data-driven strategies and recommendations to enhance website performance, user experience, and online sales.
• Provide clear and actionable feedback to the design, development, and marketing teams for website improvements.
• Stay up-to-date with the latest e-commerce trends, best practices, and technologies.
• Analyze competitor websites and identify opportunities for Steven Stone to gain a competitive edge.

General Webmaster Duties:

• Perform basic website updates and content management tasks (training provided on specific platforms).
• Ensure website content is accurate, up-to-date, and consistent with brand guidelines.
• Assist with the implementation of SEO best practices.
• Monitor website security and report any potential vulnerabilities.
• Collaborate with external vendors for specific website-related projects.

What You Bring

• At least 3 years of proven experience in an e-commerce analyst or webmaster role, preferably within an e-commerce environment.
• Strong understanding of website analytics tools, particularly Google Analytics.
• Excellent analytical and problem-solving skills with the ability to interpret data and translate it into actionable insights.
• Familiarity with e-commerce platforms (e.g., Shopify, Magento - specify if applicable).
• Basic understanding of web technologies (HTML, CSS, JavaScript) is an advantage.
• Experience with A/B testing methodologies and tools.
• Strong attention to detail and a commitment to accuracy.
• Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical stakeholders.
• Proactive and self-motivated with a strong sense of ownership.
• Ability to manage multiple tasks and prioritize effectively.
• Fluency in English (written and spoken).
• Based in the Philippines and able to work effectively within the team's time zone (some overlap with UK time may be required).

Please refer to job description.