Overview

At the heart of QIAGEN’s business is a vision to make improvements in life possible.

We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.

Our most valuable asset are our employees – around 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.

There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.

If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic and international, diverse teams and want to make a real impact on people’s lives, then QIAGEN is where you need to be.

Join us. At QIAGEN, you make a difference every day.

Position Description

• Providing clear direction and guidance to team members.
• Developing comprehensive service procedures, policies and standards to enhance service quality, improve efficiency, and ensure consistency across the organization.
• Oversee and ensure the creation and support of sales orders from customers
• Oversee and ensure the purchase orders are submitted via different communication channels.
• Coordinate with the local warehouse on order fulfillment and ensure the completion of orders.
• Analyze statistics and compile accurate reports.
• Improve customer service processes to generate higher customer satisfaction and increase loyalty.
• Consistent collaboration with counterparts to provide the best customer support.
• Involvement in recruitment to ensure new hires are well-suited to the team's needs.
• Coach, develop and evaluate personnel to improve performance and for career growth.
• Promoting a collaborative and cohesive team culture.
• Implementing conflict resolution strategies to maintain a positive work environment
  
  

Position Requirements

• Basic knowledge and/or skills in a subject area that normally were acquired within the scope of university education
• The required degree is the bachelor's degree or a comparable qualification.
• More than 4 years of relevant professional experience required.
• More than 4 years of work experience in logistics, supply chain or Customer Care functions.
  
  

Personal Requirements

• Ability to lead a team with diverse group of individuals.
• Ability to effectively prioritize and organize workload under pressure.
• Desire to drive standardization and process improvement is a must-have.
• A Can do attitude and willingness to lead others through change
  
  

What We Offer

At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.

QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.