OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Your Impact

OpenText is more than just a place of employment. It’s an exciting and diverse organization with intelligent people, innovative programs, and dynamic opportunities to enhance your career and life. The OpenText culture recognizes “People First” and supports you to further develop and grow your career.

You Are Great At

• Assist customers with live and deferred transactions via phone and email with account-based and technical support inquiries. Provide troubleshooting on issues that have been escalated by previous support levels, including but not limited to, missing data and advanced technical issues.
• Provide troubleshooting on issues including but not limited to, missing data and advanced technical issues.
• Continued use of Support utilities (CRM, Customer Account Information, Knowledge Base, Training Materials, etc.) to think critically and resolve assigned customer interactions.
• Strive to achieve our established KPIs of Customer Satisfaction (CSAT) and Quality (Critical Error Accuracy).
  
  

What It Takes

• BPO experience with ability to take in High Volume Calls
• Strong verbal and written communication skills
• Passionate about resolving customer issues and making a proactively resolving issues for future customers
• Having and being able to articulate/defend an informed opinion on important topics
• Passion for providing quality customer service and technical support
• Technical proficiency in: Windows (Desktop and Server environments), Mac OS, desktop applications, networking, security, and web applications
  
  

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

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