Call Center Agent
RSD Human Resource Management Consultancy
Job Description
Benefits
Employee Recognition and Rewards
Commission, Performance Bonus, Incentives
Insurance Health & Wellness
HMO
Professional Development
Job Training
Time Off & Leave
Maternity & Paternity Leave, Sick Leave, Vacation Leave
Work-Life Balance
Dependent Care
Description
- Handle inbound and outbound customer calls efficiently.
- Provide excellent customer service and support.
- Resolve customer inquiries and complaints promptly.
- Maintain detailed records of interactions in the database.
- Meet performance metrics and targets.
- Collaborate with team members for process improvement.
- Stay updated on product knowledge and company policies.
Requirements
- Educational Qualifications: High/Senior High School diploma required.
- Experience Level: Less than 1 year of experience in a call center or customer service role.
- Skills and Competencies: Proficient in English, strong customer service skills, and effective scheduling abilities.
- Working Conditions: Office environment with regular shifts; potential for remote work.
- Qualities and Traits: Excellent communication skills, patience, empathy, and problem-solving abilities.
Sunshine Villamor
HR OfficerRSD Human Resource Management Consultancy
Active within seven days
Working Location
One World Square. G2PX+27H, Upper McKinley Hl, Taguig, 1634 Metro Manila, Philippines
Posted on 04 August 2025
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