Customer Service Representative
Metacom Careers
Job Description
Description
- Assist customers with inquiries via phone, email, and chat.
- Resolve issues and provide solutions in a timely manner.
- Maintain customer satisfaction by ensuring a positive experience.
- Document interactions and update customer records accurately.
- Collaborate with team members to improve processes.
Requirements
- Educational Qualifications: Bachelor’s degree in any field is required.
- Experience Level: No prior experience required; training will be provided.
- Skills and Competencies: Proficient in English; excellent customer service and communication skills.
- Responsibilities and Duties: Assist customers through phone, email, and chat support.
- Working Conditions: Office or remote work environment with standard office hours.
- Qualities and Traits: Patience, empathy, problem-solving skills, and a positive attitude.
Brian Lamban CSSWB
HR ManagerMetacom Careers
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Working Location
Cognizant Philippines - 18/20 Building. 3rd to 5th Floors 18 Upper McKinley Bldg Upper McKinley Road, McKinley Hill Exit, Taguig, 1634 Metro Manila, Philippines
Posted on 19 May 2025
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