Customer Service Representative
Metacom Careers
Job Description
Benefits
Employee Recognition and Rewards
Holiday Gifts, Incentives
Insurance Health & Wellness
Health Insurance, HMO
Time Off & Leave
Bereavement Leave, Birthday Leave, Compassionate Leave, Family Medical Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave, Wedding Leave
Description
- Serve as the primary point of contact for customers, addressing inquiries and resolving issues.
- Provide exceptional service through phone, email, and chat support.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve service delivery.
- Assist in developing customer service policies and procedures.
Requirements
- Educational Qualifications: Bachelor’s degree in any field.
- Experience Level: No prior experience required; training will be provided.
- Skills and Competencies: Strong communication skills, problem-solving ability, and empathy.
- Responsibilities and Duties: Assist customers, resolve inquiries, and maintain customer satisfaction.
- Working Conditions: Office setting with standard hours and occasional overtime.
- Qualities and Traits: Patient, attentive, and passionate about helping others.
Caryl Faye Dionisio
HR OfficerMetacom Careers
Active within three days
Working Location
3-5, Cognizant Philippines - 18/20 Building. 3rd to 5th Floors 18 Upper McKinley Bldg Upper McKinley Road, McKinley Hill Exit, Taguig City, 1634 Metro Manila, Philippines
Posted on 03 June 2025
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