Description

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services to customers.
• Resolve customer complaints and issues in a thorough and satisfactory manner.
• Document customer interactions and feedback in the CRM system.
• Collaborate with team members to ensure customer satisfaction and share best practices.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: At least 6 months
• Skills and Competencies: Proficiency in English Language
• Skills and Competencies: Strong Customer Service skills
• Skills and Competencies: Familiarity with Salesforce or similar CRM tools
• Qualities and Traits: Excellent Problem-Solving skills
• Qualities and Traits: Ability to work effectively in a Team