Customer Service Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Allowances
Meal Allowance
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Time Off & Leave
Sick Leave, Vacation Leave, Volunteer Time Off
Description
- Provide excellent customer service via phone, email, and chat.
- Resolve customer inquiries and complaints promptly and effectively.
- Maintain customer records and document interactions.
- Collaborate with team members to improve service processes.
- Stay updated on product knowledge and company policies.
- Achieve customer satisfaction and retention goals.
Requirements
- Educational Qualifications: Bachelor’s degree in Business, Communications, or related field.
- Experience Level: Less than 1 year of experience in customer service or call center roles.
- Skills and Competencies: Proficiency in English, strong customer service skills, knowledge of sales pipeline management, and a solid work ethic.
- Working Conditions: Office environment with potential for flexible hours, including evenings and weekends.
- Qualities and Traits: Strong communication skills, patience, problem-solving abilities, and a positive attitude.
Elizabeth Agapito
HR ManagerMetacom Business Process Outsourcing Solution Inc.
Reply 0 Times Today
Working Location
Glorietta 1 - Ayala Malls. 205 Hotel Dr, Makati City, Metro Manila, Philippines
Posted on 17 July 2025
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Unfinanced / Angel
501-1000 Employees
BPO & Call Center
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