• Provide exceptional customer service by responding to inquiries via phone, email, and chat.
• Resolve customer issues promptly and effectively, ensuring a positive experience.
• Document interactions with customers and process transactions accurately.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Assist with account management and maintain up-to-date knowledge of products and services.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred
• Experience Level: 1-3 years of customer service experience
• Skills and Competencies: Strong communication and problem-solving skills
• Qualities and Traits: Patience, empathy, and a customer-first mindset
• Responsibilities and Duties: Ability to multitask and manage time effectively
• Working Conditions: Fast-paced environment with potential for high call volumes