BAR SUPERVISOR

Oversee Bar Operations

• Supervise day-to-day bar activities to ensure efficient and smooth operations.
• Monitor staff performance and adherence to service standards.
• Ensure consistency in the preparation and presentation of beverages.
• Handle guest inquiries, feedback, and complaints in a professional manner.
• Coordinate with the kitchen and service teams to ensure accurate and timely order delivery.

Perform and Monitor Service Standards

• Ensure that all drinks are prepared according to standard recipes and presentation guidelines.
• Conduct regular quality checks of beverages and garnishes.
• Monitor bar cleanliness, sanitation, and safety in accordance with health standards.
• Maintain proper grooming and discipline within the bar team.

Manage Inventory and Cost Control

• Conduct daily and monthly inventory of all bar items, beverages, and equipment.
• Monitor par levels and request replenishment as needed.
• Ensure accurate receiving, storage, and issuance of bar stocks.
• Implement FIFO (First-In, First-Out) system for product usage.
• Prevent wastage, pilferage, and spoilage through proper control measures.

Perform Opening and Closing Procedures

• Supervise and ensure completion of bar opening and closing checklists.
• Check functionality of bar equipment (espresso machine, blenders, chillers, dispensers, etc.).
• Ensure cash handling and sales reports are accurate and properly endorsed.
• Secure safekeeping of all beverages and ingredients at the correct temperature.

Staff Supervision and Training

• Lead and motivate bar staff to deliver excellent service and maintain team morale.
• Conduct on-the-job training and skills development for new and existing employees.
• Evaluate employee performance and provide coaching and feedback.
• Assist in scheduling shifts and delegating tasks to ensure adequate staffing.
• Participate in recruitment and onboarding of new bar personnel when needed.

Guest Service and Interaction

• Greet guests warmly and ensure a friendly and engaging bar atmosphere.
• Anticipate guest needs and preferences, including non-verbal cues.
• Offer recommendations and upsell beverages and promotions.
• Resolve guest complaints promptly and professionally, escalating when necessary.

Compliance and Reporting

• Ensure adherence to company policies, health, and safety standards.
• Prepare reports on sales, wastage, and inventory variances.
• Coordinate with management for promotions, menu changes, and new product launches.
• Report any malfunctioning equipment or maintenance issues to the Manager on Duty.

Cleanliness and Maintenance

• Oversee cleaning and sanitizing of all bar tools, equipment, and counters.
• Ensure that display glasses and bottles are clean and smudge-free.
• Maintain proper waste segregation and cleanliness in the bar area.
• Ensure the bar is organized, stocked, and ready for the next shift or opening.

Perform Other Duties as Assigned

• Assist in restaurant operations when necessary.
• Support management in implementing new procedures, promotions, and service standards.

Profile

• Bachelor’s degree in Hospitality, Hotel and Restaurant Management, or any related field
• Minimum of 2–3 years of bar or food and beverage experience, with at least 1 year in a supervisory role
• Strong background in beverage preparation, mixology, and coffee operations.
• Excellent leadership, interpersonal, and problem-solving skills.

Required Skills/Knowledge

• Strong leadership and team management skills.
• Excellent guest service and communication abilities.
• Proficient in beverage preparation, coffee operations, and basic mixology.
• Knowledge of inventory control and bar cost management.
• Ability to troubleshoot bar equipment and maintain cleanliness standards.
• Skilled in handling guest complaints and resolving issues professionally.
• Capable of multitasking and working under pressure in a fast-paced environment.
• Attention to detail and ability to uphold brand and service standards.
• Computer literacy (POS operation, MS Office) is an advantage.

Confidentiality

• Ensure confidentiality and secure storage of all intellectual property and databases, both hard copy and electronic.
• Adhere to Dust Internet and E-mail policy.
• Ensure restaurant, customer, and staff information or transactions are kept confidential during or after employment with the company.