TDCX Technical Support Representative | On-Demand Scheduling Platform

Technical Support Representative | On-Demand Scheduling Platform

TDCX

£339-406[Monthly]

On-site - Pasig1-3 Yrs ExpDiplomaFull-time

Benefits

Employee Recognition and Rewards
Performance Bonus, Holiday Gifts, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Health Insurance, Life Insurance, HMO
Perks Benefits
Company Equipment, Sleeping Quarters
Time Off & Leave
Maternity & Paternity Leave, Sick Leave, Vacation Leave

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore
Top reasons to work with TDCX
Competitive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
As a Technical Customer Specialist, you will provide advanced technical support to customers and ensure prompt and effective resolution of their inquiries and issues. You will help us deliver excellent service to our partner brand by performing these tasks:
Handle technically challenging tickets escalated from non-technical support teams; utilize internal tools (admin-access dashboards, SQL databases, server logs, browser developer tools, etc.) to investigate and identify resolutions to customer issues.
Distinguish between bugs, incidents, product feedback, and needed UX improvements, providing accurate, tailored solutions for customers; provide proactive feedback and actionable feature requests to our engineering teams based on customer needs and observations.
Coordinate and draft excellent communications to customers and internal stakeholders, ensuring clarity, timely updates, and customer delight; recognize that timeliness and quality solutions support our value of being Customer-obsessed.
Take a data-driven approach to identifying and remedying common customer issues; identify and address trends in customer inquiries to improve product documentation, knowledge base articles, and support processes.
Mentor and assist junior members of the customer support team, sharing technical expertise, best practices, and providing guidance.

Requirements

Completed at least 2 years in college.
With at least 2 years BPO technical support experience, with proficiency in troubleshooting software and hardware issues.
Excellent English fluency, both written and verbal (C1 level).
Strong problem-solving and analytical abilities, with keen attention to detail.
Amenable to work in rotating shifts (morning, mid, & night shifts).
Can work in Ortigas Center, Pasig City.

English LanguageExcellent Communication SkillsAfter-Sales Technical SupportAfter-Sales ServiceWritten CommunicationCustomer Relationship Management