About the Role

The Head of People and Culture will lead and support VA Platinum’s People & Culture objectives to contribute to the achievement of the organisation’s purpose and deliver strategic outcomes. The Head of People and Culture is required to effectively build the people and culture capability of the organisation; lead and manage an effective human resources function to support the management of the employee lifecycle, and contribute to broader organisational and strategic management as part of the VA Platinum’s Leadership Team. The position also has a key role as an ambassador for organisational culture and values, ensuring they are visible, embedded, and upheld.

Ideal Candidate (Must Have Requirements)

• Bachelor’s degree (Master’s degree preferred), and a minimum of 10 years of HR experience
• Thorough understanding of HR policies and procedures
• Familiarity with all aspects of HR, including compensation, recruitment, benefits, training
• Excellent interpersonal, written, and verbal communication skills are essential. Ability to lead meetings and presentations, and ability to interface with all levels of staff with tact and diplomacy
• Must be a collaborative team player, possess a strong customer service orientation, and be a consultative problem solver
• Ability to advocate for both staff and management
• Highly proactive style of work, with a demonstrated track record of developing innovative approaches
• Strong organizational and analytical skills
• Proficiency in Microsoft Word, Excel, and PowerPoint is required.
• Amenable to work in either of our offices in Cebu: IT Park or Davao: Robinsons Cybergate Delta.

Tasks and Responsibilities

• STRATEGY & LEADERSHIP
• Develop and execute People and Culture strategy
• Contribute to the development and achievement of medium and long-term strategy, ensuring effective inclusion of key people and cultural considerations
• Read and understand the broader business environment and provide expert and informed analysis and strategic advice to ongoing operations and expected decisions
• High-level analysis of key people data and trends in support of strategic priorities, advising an appropriate course of action as required.

• ORGANISATIONAL DEVELOPMENT, ENGAGEMENT & CULTURE
• Contribute to the development of a robust culture through role modeling values and the behaviours which drive this culture
• Design and lead initiatives including research and diagnostics (e.g., annual employee engagement survey and exit interviews), to maximise the engagement of all employees and build organisational commitment to the desired culture
• Work in partnership with Sales, Digital Marketing, and Operations teams on effective internal communications in support of organizational development
• Scope, develop, and lead the implementation of Diversity & Inclusion Strategy
• Oversee planning, budgeting, and execution of employee events and engagement activities such as social events, group activities, and other milestones. Measuring the success of activities and providing guidance to the Happiness Officer and engagement team for ongoing process improvement.

• PEOPLE DEVELOPMENT
• Build a culture of performance across the organisation with oversight and continued development of the Performance Review & Development framework
• In conjunction with the Executive Team, ensure all Learning and Development is strategically linked to organisational needs and aligned to performance reviews and business planning processes
• Develop and update a sustainable learning program after the Performance Review process
• Create a leadership development framework to maximise leadership capability and embed a coaching culture to support the delivery of strategic outcomes.

• REMUNERATION & BENEFITS
• Ensure market-driven benchmarking and transparent annual review processes
• Review and strengthen financial and non-financial benefits offerings
• Ensure effective delivery and take-up of the Employee Assistance Program.

• RISK & COMPLIANCE
• Ensure alignment and adherence with organisational quality assurance, governance policies, processes and standards, and external legal and regulatory requirements
• Informed analysis of key people risks advising appropriate mitigation strategies in accordance with the overall risk management system
• Ensure enabling, fit-for-purpose HR policies and procedures are developed and embedded in day-to-day practice
• Ensure continued modern and compliant employment contract suite
• By supporting the Leaders, ensure employee issues are dealt with in a prompt time frame so the company is not exposed to potential legal risk, including assisting in investigations into grievances and complaints where required.

• HR MANAGEMENT
• Responsible for the effective operations of all normal People & Culture activities to support the management of the employee lifecycle including:
• Maintain employment records to meet compliance obligations
• On-boarding/ off-boarding/ cross-boarding
• Internal and external organisational reporting (i.e., Monthly, quarterly and annual reporting to Business Plan KPIs, Executive Team Reporting, Board Reporting, etc.)
• Assist the Executive Team with planning, budgets, and reporting, including evaluating People & Culture results and trends.
• Other responsibilities may be required.

Industry-leading benefits

• HMO w/ Dental Coverage + Dependents
• 2-week paid Christmas Break. Enjoy the season without worrying about your work.
• Fixed weekends off (Saturday and Sunday). Take control of your weekends, relax with loved ones, or indulge in your passions.
• Take advantage of working the dayshift schedule! Wake up to the sunrise and wind down as the sun sets.

We have a virtual recruitment process. What you need

• Stable Internet Connection (at least 10 Mbps)
• Laptop or PC w/ Webcam

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About VA Platinum

VA Platinum is a leading, fast-growing offshore staffing solution for Australian and New Zealand small and medium businesses. We recruit and manage virtual assistants (VAs) to empower business owners to achieve their goals. At the same time, we create meaningful opportunities for our staff in the Philippines to lead better lives.

We pride ourselves on having a supportive and collaborative team. We value energy, candid communication, and a high-performance work environment. We are looking for someone who fits well into this culture and can contribute positively to our team's dynamic.

Other Cebu-Based Career Opportunities

• AU Accountants/Bookkeepers
• Financial Planning VAs
• Mortgage Broking VAs
• Executive Assistants
• Digital Marketing Specialists
• Team Leaders
• Project Managers
• Mortgage Parabrokers (anywhere in the PH)
• Paraplanners

Please refer to job description.