Customer Service Representative
Metacom Business Process Outsourcing
Job Description
Description
- Provide exceptional customer service through various communication channels.
- Assist customers with inquiries, complaints, and product information.
- Maintain accurate records of customer interactions.
- Collaborate with team members to resolve issues effectively.
- Stay updated on product knowledge and company policies.
- Achieve customer satisfaction and loyalty goals.
Requirements
- Educational Qualifications: Bachelor’s degree in any field.
- Experience Level: Less than 1 year of experience in customer service.
- Skills and Competencies: Strong communication skills, problem-solving abilities, and empathy.
- Responsibilities and Duties: Assist customers, resolve inquiries, and provide product information.
- Working Conditions: Office environment; may require evening or weekend shifts.
- Qualities and Traits: Patient, proactive, adaptable, and team-oriented.
Shayne Villaroman
HR ManagerMetacom Business Process Outsourcing
High response rate
Working Location
Cognizant Philippines - 18/20 Building. 3rd to 5th Floors 18 Upper McKinley Bldg Upper McKinley Road, McKinley Hill Exit, Taguig, 1634 Metro Manila, Philippines
Posted on 10 June 2025
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