Role Summary:

We are looking for a Junior Technical Support Engineer to join our team and help protect the world from malvertising in a highly dynamic ecosystem.

Our mission is to secure the digital advertising space by identifying and preventing malicious threats. We work in a fast-paced environment where innovation and security go hand in hand to ensure a safer online experience for users worldwide.

Requirements

1 + years of experience in the technical support domain

Experience of Kibana and BigQuery

Practical knowledge of HTML and CSS is a must

Knowledge of SQL

Basic knowledge of HTTP and HTTPS protocols

Basic understanding of software architecture to assist Сustomers

Advanced level of English

Personal Profile

Proactive and ready to take on responsibility

• Willing to work night shifts

Responsibilities :

Provide real-time Customer support and professional technical responses

Analyze Customer traffic to identify undetected threats and false detections, primarily using ElasticSearch and BigQuery (SQL)

Work closely with Сustomers providing insightful incident reports

Communicate with global Сustomers and provide quick responses and resolutions

Work cross-functionally with RnD and Research teams to optimize Customers’ ability to detect and mitigate cyber-attacks in real -time

Please refer to job description.