TransUnion Analyst, Consumer Quality Support

Analyst, Consumer Quality Support

TransUnion

Negotiable

Remote1-3 Yrs ExpBachelorFull-time

Remote Details

Open Country：Philippines

Language Requirements：English

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

Description

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What We'll Bring

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation - we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

What You'll Bring

Qualification

Requires bachelor degree in any financial or IT related fields.
Must have at least 1-2 years experience in technical support, investigation, root cause analysis and report generation.
Requires excellent written and verbal communications skills with a background in technical communications.
Expert level in Microsoft excel.
With working knowledge of SQL, python and other automation/database tools
Excellent inter-personal skills with the ability to bridge business and technical environments, and ability to build professional relationships. Demonstrated ability to meet critical time sensitive objectives.
Works closely with other teams especially within Operations.
Build excellent relationship in both internal stakeholders and external TUPH members.
Willing to work in hybrid and at least 40% working from the office each month.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two

Impact You'll Make

Job Description

Should be able to do quality analysis on members enquiry and contribution.
Able to coordinate with members on their findings and encourage them to correct their data.
Should be able to assist on dispute and manage member issues
Support the goal of TUPH in achieving its yearly target revenue.
Assist in escalated issues and resolve it as soon as possible.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion's Internal Job Title

Analyst, Consumer Quality Support