COMPANY DESCRIPTION

PSO (Manila) Limited Philippine Branch Office, also known as PSO Manila, is part of the Pepper Group, a global credit provider with operations in the UK, Ireland, Europe, Asia, and Australia. PSO Manila serves as a shared service facility for Pepper Money Limited, focusing on Australian and New Zealand residential and consumer lending operations. With over 400 Filipino employees, PSO Manila offers a dynamic and diverse work environment within the financial services industry.

RESPONSIBILITIES:

• Perform Call Monitoring ensuring that calls are performed in accordance to Regulatory and Pepper policies
• Develop, recommend and monitor corrective and preventive actions
• Identify training needs and recommend training interventions to meet quality standards
• Maintain and regularly submit accurate reports pertaining to Quality for overall site performance analysis
• Manage risk through ensuring compliance to policy, quality and operational standards. Understanding and working within guidelines of the privacy and consumer credit legislation is imperative

SELECTION CRITERIA:

• Minimum 2 years experience in call monitoring / call listening (voice QA)
• Excellent attention to details
• Experience working for an Australian or any financial institution will be an advantage
• Ability to adapt to a fast-paced environment
• Positive disposition and can-do attitude
• Ability to work well within a team environment

Please refer to job description.