• Conduct on-site field observations at assigned locations.
• Shadow and document the workflows of dealership personnel in Sales, Repairs & Maintenance, and Accessories departments.
• Record customer interactions, including common inquiries, complaints, and buying/service behaviors.
• Identify challenges faced by dealership staff in assisting customers.
• Take detailed notes on customer decision-making patterns, service expectations, and dealership best practices.
• Compile research findings into structured reports, highlighting key insights.
• Follow ethical guidelines, ensuring no disruption to dealership operations.
  
  

• Background in Market Research, Business, Communications, Psychology, or a related field (preferred but not mandatory).
• Strong observational and analytical skills—able to notice patterns in customer behavior.
• Excellent written and verbal communication skills for clear and concise reporting.
• Comfortable with fieldwork and on-site dealership visits.
• Experience in customer service, automotive industry, or research is a plus.
  
  

• Immerse in a supportive atmosphere with uplifting mentors and teams.
• Vibe with us through monthly employee programs and events.
• Get recognized for your hustle – we celebrate wins!
  
  

• Level up on efficiency through Digital 1st equipment, tools, and systems.
• Boost your skills with in-house learning programs and company-sponsored training.
• Stay agile by adhering to SCRUM and Agile methodologies and rituals.
  
  

• Own your career path with regular appraisals and growth opportunities.
• Rotate through diverse projects, gaining exposure to different languages, frameworks, and platforms.
• Use your leaves in any way you like – for catching up, pursuing your passions, or contributing to the community.
• Stay healthy and secured with HMO and life insurance, plus all-around support from different experts on mental health, nutrition, finances, and more.

Please refer to job description.