The Role

Are you a strategic thinker with a passion for driving operational excellence? Our role is an opportunity for you to play a critical part in shaping the future of our organisation by developing and implementing innovative strategies that support our business objectives. Are you ready to make a real impact in our collaborative environment? We want to hear from you!

In this role, you will take responsibility for leading a single global or multiple regional administration teams that are part of the AMS Global Administration Centre of Excellence. You will monitor the teams’ delivery, ensuring that their performance is optimised and meet key performance metrics such as productive utilisation, capacity x utilisation, placement per admin FTE, and other contractual performance measures. The focus of your role is driving COE priorities, owning productivity metrics, continuous improvement, reporting analysis, compliance and cost optimisation. You will act as a point of contact and escalation point for senior internal/external stakeholders, where required. You will report to the Head of Administration/Client Operations Director.

Key Responsibilities

We will rely on you to:

Leadership

• Role model leadership for all people within Administration teams
• Lead on-site and virtual team regular/ongoing performance, development, engagement and wellbeing conversations
• Develop and retain AMS talent for the future through robust hiring, by driving performance management and continuous development, and by creating an inclusive and engaging workplace culture
• Empower line managers to lead their teams, ensuring the whole team knows what is expected of them, how they’re performing and have the knowledge and skills
• Accountability for issue resolution, supporting Managers

Client

• Act as a main point of contact for internal and external stakeholders; where required, working with Client Services Team as well as other stakeholders to develop action plans to address any issues
• Build successful relationships with Client Services Team, Implementation Team, and other internal functions to ensure effective partnership

Innovation and Business development

• Identify and pursue opportunities for process improvement, service enhancement, related strategic projects and increasing the scope of the service within account
• Support the growth of the Admin Center Of Excellence by driving the implementation of admin solutions for new clients
• Support Client Services Team with the sales process for new business and subsequent implementation, applying technical knowledge to identify most effective and efficient service provision

Operations, Compliance and Finance

• Work with the Head of Administration to develop account and team targets, budget and SLAs (including effectiveness measures, timelines, quality, delivery of administration services and customer satisfaction)
• Monitor the budget / SLAs / efficiency target achievement and highlight any failures or areas of concern to COE Leadership, account management teams and GCSC Managers / Team leaders (as appropriate)
• Lead team in the delivery against targets, budget, SLAs and contractually agreed service standards
• Make recommendations to the Head of Administration on future resource requirements
• Manage risk log; monitor escalations through to resolution

Skills & Experience

You’ll need:

• Min 3 years' Operations Manager experience overseeing the service delivery of large HR/Recruitment outsourcing/shared services teams, with a focus on global/US coverage
• Extensive team and client management experience
• Well verse in handling monthly/quarterly/yearly business reviews
• Excellent English business communication skills, written and oral, plus any client specific languages as required
• Demonstrated ability to build a position as a trusted advisor, can work in a collaborative manner and influence stakeholders
• Experience working with global/ multi-geographical teams and stakeholders
• Experience in successful performance management to drive operational excellence
• Experience analysing data with the use of metrics, benchmarks, ratios and forecasting techniques
• Experience in process analysis / process re-engineering
• Experience in managing / influencing remote teams
• Experience in influencing indirect reports
• Flexible in reporting to office in Makati 3x a week
• Flexible in working EMEA and US hours

Why AMS?

At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.

We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It’s our world but you can do it your way.

We offer:

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*
• The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies

*Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [email protected] or make a member of our Talent Acquisition team aware at any time.

Hit the Apply now button to get your journey started!

Please refer to job description.