Company Description

AGSI was incorporated in April 2016. We are committed to supporting the goals of Arch divisions through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business unit and industry demands while focusing on sound project management. We are dedicated to growing and developing our employees as we build strong teams with strategic leadership.

Job Description

The UW Operation Manager leads and directly manages the team leaders & staff for the Ceded & Captive Re Ops team with a focus on production levels, service level agreements, quality and process improvement. This position utilizes re/insurance & data expertise along with LEAN principles and methodology to continuously enhance customer experience while maintaining a positive and engaging culture. The role will work closely with onshore management providing ongoing feedback & reports.

• Lead and manage assigned team in delivery of services
• Coordinate and oversee transition of new tasks and support areas for GSO
• Ensure service level agreements are properly measured and met by team
• Identify, lead and coordinate process improvement opportunities
• Support and monitor Productivity/Quality Tracking
• Coordinate and implement trainings
• Interview and hire new staff
• Complete performance reviews for team
• Provide coaching to new and less experienced staff
• Handle personnel issues and escalations
• Communicate issues or queries to onshore on a timely basis with root cause analysis
• Manage capacity and resource planning
• Offshore liaison
• Prepare Monthly Production & Quality Reports and Analysis
• Collaborate and provide input as a member of the leadership team
• Other tasks as identified when necessary

Qualifications

Required Skills/Experience:

• Microsoft Office – Proficient
• Microsoft Excel – Advanced
• PowerBI – Proficient with views & customization
• Data & Analysis – Advanced
• Reinsurance Knowledge – Basic
• User Based Technology – Capabilities knowledge: Alteryx, PBI, Smartsheet etc.
• SQL/Snowflake - Preferred

Desired Skills/Experience:

• Advanced team management and leadership skills with an ability to foster a collaborative and results- driven culture
• Strong continual improvement and positive mindset
• Demonstrated project management and organizational skills
• Strong customer service orientation with an ability to understand, manage and improve workflow and processes
• Skilled in conflict management
• Excellent communication, both verbal and written
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Strong working knowledge of standard insurance & reinsurance terminology
• Adept at queries, report writing and presenting findings
• Ability to adapt to and drive team toward change
• Proficient in Microsoft office ,Excel, Smartsheets, Imageright, PowerBI. Insurance/Reinsurance platforms a plus (FPM, Ceded Re Workbench, etc.)
• Previous leadership experience (preferably in re/insurance industry)

Additional Information

• Shift: Night Shift

Please refer to job description.