• Bulk Hiring Strategy. Develop and execute a comprehensive recruitment strategy for bulk hiring in the contact center, ensuring the timely fulfillment of staffing needs. 
• Sourcing and Pipeline Building. Utilize a variety of sourcing methods to build a robust talent pipeline, including online job boards, social media, industry networking, and other creative channels. 
• Candidate Screening and Assessment. Conduct thorough screening and assessment of candidates to ensure they meet the requirements of the role, including skills, cultural fit, and competitive target driven performance expectations. 
• Collaboration with Hiring Managers. Partner with hiring managers to understand their staffing needs, provide regular updates on recruitment progress, and adjust strategies as needed. 
• Employer Branding. Contribute to the development and enhancement of our employer brand to attract top talent. Implement initiatives to improve the candidate’s experience throughout the recruitment process. 
• Data-Driven Decision Making. Utilize recruitment metrics and data analysis to assess the effectiveness of recruitment strategies, make data-driven decisions, and continuously optimize the hiring effectiveness and process. 
• Interview Coordination. Coordinate and conduct interviews with candidates, ensuring a positive and professional candidate experience. 
• Offer Management. Close offer process, including negotiation, offer letters, and onboarding logistics. 
  
  

• 3 to 6 years of rich volume experience in recruitment, selection, headhunting, full-cycle recruitment, strategic sourcing (End-to-end Talent Acquisition) in a contact center setup. 
• Experience in working with a few AI tools for interviewing purposes and ERPs like SAP, PeopleSoft, Workday, Oracle etc. 
• Experience in working in a highly competitive and target-driven environment is a plus. And must have hired Sales and Customer Service roles. 
• Bachelor’s Degree in Human Resource Management, Psychology, Business Management, or equivalent. 
• Excellent hold on the English language both – verbal and written along with finesse in communication skills. 
• Must be open to work as per business requirements. 
  
  

• Very competitive compensation package; negotiable based on demonstrated experience. 
• Engagement with a major international group. 
• Hands-on experience with industry-defining innovative trends. 
• Guaranteed growth for interested individuals. 
• International and multicultural experience. 
• Unlimited professional development. 
• Modern office with all facilities and relaxation areas, located in one of the best and most advanced business areas in Manila. 

Please refer to job description.