• Come for a career, stay for the fun!
• Enjoy 14 months of pay*
• HMO coverage
• Yearly Kick Off Parties with major giveaways (like the car in 2023)
• Get recognized through our ‘Value Awards’
• Grow your career - yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses
  
  

• Contact customers to secure and document important vehicle data
• Initiate and manage the coordination of scheduled appointments
• Outbound calling
• Handle customer information in conjunction with data privacy and compliance policies
• Utilize online support tools to research data, maintain accurate notes, and track or log key process steps and statuses
• Perform workload in accordance with daily deadlines and expectations
• Use a customer-focused, needs-based review process to educate customers about their claim.
• Provide prompt, accurate, and friendly customer service, ensuring that customers feel supported and valued.
• Engage in active listening with callers, confirm or clarify information and manage the call according to training.
• Accurately enter customer and claim information into system database.
• Maintain a strong work ethic with a total commitment to success each and every day
  
  

• Has prior experience with telephone-based customer service (preferred)
• Passionate about delivering excellent customer service
• Has Excellent written and verbal communication skills
• Speaks clearly, while being friendly and courteous
• Has strong listening skills – attentive to the details, asks clarifying questions and help problem solve
• Proficient in computers and has strong typing skills
• Experience with CRM software is an advantage
• Adaptable and accountable
• Remains calm under pressure and can think and react quickly, especially in times of distress for customers
• Manages difficult or emotional customers in a calm, polite and professional manner
• Responds to constructive feedback in a positive and professional manner
• A quick learner and can apply new skills quickly
• Has the ability to multi-task and prioritize tasks
• Thrives in a fast-paced environment
• Work extended/flexible hours, including weekends, holidays, and evenings, as necessary to meet customers’ needs
  
  

• High customer satisfaction and efficiency rating.
• Excellent feedback from customers.
• Achievement of KPIs.
  
  

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.
  
  

Please refer to job description.