Itiviti Support Engineer (Hybrid-Flexible Options)

Support Engineer (Hybrid-Flexible Options)

Itiviti

Negotiable

RemoteFresh Graduate/StudentBachelorFull-time

Remote Details

Open Country：Philippines

Language Requirements：English

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

Description

Role Overview

Broadridge is seeking a proactive and skilled Technical Support Engineer to join our Global FIX Support team. This role involves supporting multiple products, collaborating with a global team that operates 24x7, and effectively engaging with internal stakeholders and external clients.

Key Responsibilities

Provide high-level support for multiple Broadridge Trading and Connectivity Services products.
Handle internal and external customer inquiries via email and phone.
Offer technical feedback to R&D for product improvement.
Maintain and update technical documentation.
Conduct diagnostic tests to quickly identify and resolve issues.
Collaborate with cross-functional teams to meet customer needs efficiently.
Prioritize and escalate critical issues while ensuring quality service.

Minimum Qualifications

Experience: 2 to 4 years in a similar technical support role.
Technical Skills: Proficiency in JAVA and basic knowledge of Linux/Unix environments are advantageous.
Industry Experience: Familiarity with financial trading support and a general understanding of the financial industry.
Communication: Excellent English communication skills, both written and verbal.
Problem-Solving: Strong critical thinking and analytical skills, with experience in managing multiple issues.
Education: Bachelor’s degree in Computer Science, Engineering, or a related field.

Broadridge Financial Solutions (NYSE: BR), a global Fintech leader with $5 billion in revenues, provides the critical infrastructure that powers investing, corporate governance, and communications to enable better financial lives.

Itiviti was acquired by Broadridge in May 2021 and is now Broadridge Trading and Connectivity Solutions. Our combined offering enables simplification and streamlining of all front office, middle office, and post-trade functions — powering connectivity and multi-asset trading across global markets.