Customer Service Representative

Autokid Subic Trading Corporation

£200-266[Bulanan]
Di tempat - Kota QuezonLulusan Baru/MahasiswaS1Penuh waktu
Bagikan

Deskripsi Pekerjaan

Keuntungan

  • Manfaat yang Diamanatkan Pemerintah

    Gaji Bulan ke-13, Dana Pag-Ibig, Liburan Berbayar, Kesehatan Phil, SSS/GSIS

  • Asuransi Kesehatan & Kesejahteraan

    Asuransi Gigi, Asuransi Kesehatan, Organisasi perawatan kesehatan

  • Manfaat Tunjangan

    Makanan Gratis, Keanggotaan Pusat Kebugaran, Tempat Parkir

  • Pengembangan profesional

    Pelatihan Kerja

  • Waktu Istirahat & Cuti

    Cuti Ulang Tahun, Cuti Hamil & Cuti Hamil & Melahirkan, Cuti Orang Tua, Cuti sakit, Cuti Orang Tua Tunggal, Cuti Khusus untuk Wanita, Cuti Liburan

Baca lebih lanjut

Keterangan

  1. Customer Support:
  2. Answer customer inquiries via phone, email, live chat, or social media in a timely and professional manner.
  3. Assist customers with product information, service details, pricing, or technical support.
  4. Provide clear, concise, and accurate information to resolve customer issues or concerns.
  5. Issue Resolution:
  6. Address and resolve customer complaints or concerns, ensuring customer satisfaction.
  7. Escalate complex issues to supervisors or specialized departments when necessary.
  8. Follow up with customers to ensure the issue is fully resolved and to gather feedback.
  9. Order Processing & Account Management:
  10. Process orders, returns, and exchanges efficiently.
  11. Update customer account information (e.g., contact details, preferences, payment information) in the CRM system.
  12. Track order status and provide updates to customers as needed.
  13. Documentation & Reporting:
  14. Maintain accurate records of customer interactions, transactions, and complaints in the CRM system.
  15. Report recurring issues or trends to management to help improve products, services, or processes.
  16. Prepare reports related to customer feedback, common issues, and service performance.
  17. Cross-Selling and Upselling:
  18. Promote additional products or services that may benefit the customer based on their needs and preferences.
  19. Actively listen to customer needs to offer the right solutions.
  20. Customer Education:
  21. Educate customers about new products, services, or features.
  22. Provide troubleshooting instructions or guidance on how to use products or services effectively.

Persyaratan

  1. At least 1 year experience as Customer Service Representative ( Fresh Graduates are welcome to apply)
  2. Good communication skills and pleasing personality/attitude
  3. Graduate of any 4-year bachelor's degree
Layanan PelangganKemampuan interpesonalKeterampilan Orang
Preview

Autokid Careers

HR OfficerAutokid Subic Trading Corporation

Lokasi Kerja

122 Congressional Ave. 122 Congressional Ave, Project 8, Quezon City, 1106 Metro Manila, Philippines

Diposting di 06 January 2025

Pekerjaan Serupa

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Autokid Subic Trading Corporation

Tidak dibiayai

101-500 Karyawan

Otomotif

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AUTOKID TRUCK SOLUTIONS

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Jika Anda bertemu dengan perusahaan yang melakukan tindakan berikut selama pencarian kerja Anda, tolong segera laporkan

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  • mengharuskan Anda untuk memberikan jaminan atau mengumpulkan properti,
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  • mengumpulkan keuntungan terlarang,
  • atau situasi ilegal lainnya.